We are committed to delivering an exceptional experience with exceptional value to our clients. Our approach to fees is based on a value pricing model.
Value-based pricing emphasizes the results, outcomes, and achievements realized in working together rather than the hours (and cups of coffee) it takes to perform and deliver the work.
SOME OF THE MUTUAL BENEFITS OF THIS MODEL INCLUDE:
- The value of our efforts and expertise is aligned with the impact and results generated for the client.
- Fees are determined by the complexity of the scope of work, the unique needs of the client, and the anticipated outcomes to be enjoyed by the client.
- Ours is an inclusive and respectful relationship of equals, not a transaction.
- Clients' needs, goals, challenges, and opportunities are unique, and deserve a strategic approach that is proprietary and confidential.
- A scope of work is a promise of delivery through excellence that outlines commitments, understandings, a time frame, and the investment required to engage.
- Periodic review of the value being delivered and enjoyed creates an opportunity to re-frame the scope of work and fee structure, if appropriate, based on mutual business impacting factors.
- Value is what the client says it is and is subject to evolve over the life cycle of the relationship.
- Trust is a non-negotiable.
- The dynamic between expectations and outcomes is essential to safeguarding trust.
- Cost uncertainty can erode trust and no one likes those types of surprises.
- Our commitment is to contribute to clients’ ongoing success. Value-based pricing strengthens this commitment.
- Commitment to our clients' ongoing success has no expiration date.
- Once a client always a friend is the foundation of our ethos as a company.